{"id":544,"date":"2025-11-26T20:30:35","date_gmt":"2025-11-26T20:30:35","guid":{"rendered":"https:\/\/aquashop.net.br\/?page_id=544"},"modified":"2025-11-26T23:11:00","modified_gmt":"2025-11-26T23:11:00","slug":"politica-de-devolucao","status":"publish","type":"page","link":"https:\/\/aquashop.net.br\/en\/politica-de-devolucao\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"544\" class=\"elementor elementor-544\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f08286 e-flex e-con-boxed e-con e-parent\" data-id=\"4f08286\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1afd1 elementor-widget elementor-widget-text-editor\" data-id=\"8f1afd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"172\" data-end=\"217\">Returns and Exchange Policy \u2013 AquaShop<\/h2><p data-start=\"219\" data-end=\"469\">AquaShop is an online store specializing in pool equipment, chemicals and accessories.\nThis Returns and Exchange Policy sets out the rights and obligations related to exchanges and returns of products purchased on our website.<br data-start=\"323\" data-end=\"326\" \/>This policy applies to all products sold by our online pool products store and follows applicable Brazilian law, especially the Consumer Defense Code.<\/p><p data-start=\"471\" data-end=\"562\">By placing an order in our online store, you agree to the terms described below.<\/p><hr data-start=\"564\" data-end=\"567\" \/><h3 data-start=\"569\" data-end=\"594\">1. General information<\/h3><p data-start=\"596\" data-end=\"790\">This policy applies to all products sold by our online pool products store and follows applicable Brazilian law, especially the Consumer Defense Code.<\/p><hr data-start=\"792\" data-end=\"795\" \/><h3 data-start=\"797\" data-end=\"827\">2. Time limits for requests<\/h3><p data-start=\"829\" data-end=\"866\"><strong data-start=\"829\" data-end=\"864\">Right of withdrawal (Brazilian Consumer Defense Code \u2013 CDC)<\/strong><\/p><ul data-start=\"867\" data-end=\"1036\"><li data-start=\"867\" data-end=\"939\"><p data-start=\"869\" data-end=\"939\">Up to <strong data-start=\"882\" data-end=\"901\">7 calendar days<\/strong> from the date you receive the product.<\/p><\/li><li data-start=\"940\" data-end=\"991\"><p data-start=\"942\" data-end=\"991\">Applies to all purchases made online.<\/p><\/li><li data-start=\"992\" data-end=\"1036\"><p data-start=\"994\" data-end=\"1036\">No justification is required.<\/p><\/li><\/ul><p data-start=\"1038\" data-end=\"1071\"><strong data-start=\"1038\" data-end=\"1069\">Product defect (fault)<\/strong><\/p><ul data-start=\"1072\" data-end=\"1237\"><li data-start=\"1072\" data-end=\"1115\"><p data-start=\"1074\" data-end=\"1115\"><strong data-start=\"1074\" data-end=\"1085\">30 days<\/strong> for non-durable products.<\/p><\/li><li data-start=\"1116\" data-end=\"1192\"><p data-start=\"1118\" data-end=\"1192\"><strong data-start=\"1118\" data-end=\"1129\">90 days<\/strong> for durable products (pumps, filters, heaters, etc.).<\/p><\/li><li data-start=\"1193\" data-end=\"1237\"><p data-start=\"1195\" data-end=\"1237\">The period is counted from the delivery date.<\/p><\/li><\/ul><p data-start=\"1239\" data-end=\"1263\"><strong data-start=\"1239\" data-end=\"1261\">Wrong or different product<\/strong><\/p><ul data-start=\"1264\" data-end=\"1419\"><li data-start=\"1264\" data-end=\"1312\"><p data-start=\"1266\" data-end=\"1312\"><strong data-start=\"1266\" data-end=\"1285\">7 calendar days<\/strong> from the date of receipt.<\/p><\/li><li data-start=\"1313\" data-end=\"1419\"><p data-start=\"1315\" data-end=\"1419\">Applies when the product delivered does not match the order (model, quantity, specification, etc.).<\/p><\/li><\/ul><hr data-start=\"1421\" data-end=\"1424\" \/><h3 data-start=\"1426\" data-end=\"1463\">3. Conditions for exchanges and returns<\/h3><p data-start=\"1465\" data-end=\"1565\"><strong data-start=\"1465\" data-end=\"1506\">Products accepted for exchange\/return<\/strong><br data-start=\"1506\" data-end=\"1509\" \/>An exchange or return may be accepted when the product:<\/p><ul data-start=\"1567\" data-end=\"1907\"><li data-start=\"1567\" data-end=\"1613\"><p data-start=\"1569\" data-end=\"1613\">Is in perfect condition.<\/p><\/li><li data-start=\"1614\" data-end=\"1663\"><p data-start=\"1616\" data-end=\"1663\">Has its <strong data-start=\"1630\" data-end=\"1660\">original packaging intact.<\/strong>.<\/p><\/li><li data-start=\"1664\" data-end=\"1749\"><p data-start=\"1666\" data-end=\"1749\">Includes any <strong data-start=\"1689\" data-end=\"1713\">instruction manuals<\/strong> and <strong data-start=\"1716\" data-end=\"1730\">accessories<\/strong> (where applicable).<\/p><\/li><li data-start=\"1750\" data-end=\"1818\"><p data-start=\"1752\" data-end=\"1818\">Is accompanied by the <strong data-start=\"1775\" data-end=\"1790\">invoice<\/strong> or proof of purchase.<\/p><\/li><li data-start=\"1819\" data-end=\"1907\"><p data-start=\"1821\" data-end=\"1907\">Has not been used, except for minimum functional testing when applicable.<\/p><\/li><\/ul><p data-start=\"1909\" data-end=\"1954\"><strong data-start=\"1909\" data-end=\"1954\">Products NOT accepted for exchange\/return<\/strong><\/p><ul data-start=\"1956\" data-end=\"2320\"><li data-start=\"1956\" data-end=\"2018\"><p data-start=\"1958\" data-end=\"2018\">Chemical products (chlorine, algaecides, clarifiers, etc.).<\/p><\/li><li data-start=\"2019\" data-end=\"2068\"><p data-start=\"2021\" data-end=\"2068\">Customized or made-to-measure products.<\/p><\/li><li data-start=\"2069\" data-end=\"2111\"><p data-start=\"2071\" data-end=\"2111\">Products showing signs of improper use.<\/p><\/li><li data-start=\"2112\" data-end=\"2149\"><p data-start=\"2114\" data-end=\"2149\">Products damaged due to misuse.<\/p><\/li><li data-start=\"2150\" data-end=\"2242\"><p data-start=\"2152\" data-end=\"2242\">Products sold on clearance or special sale, when this condition is clearly indicated.<\/p><\/li><li data-start=\"2243\" data-end=\"2320\"><p data-start=\"2245\" data-end=\"2320\">Personal hygiene items that have already been used (for example, swimming goggles).<\/p><\/li><\/ul><hr data-start=\"2322\" data-end=\"2325\" \/><h3 data-start=\"2327\" data-end=\"2367\">4. How to request an exchange or return<\/h3><p data-start=\"2369\" data-end=\"2472\">To request an exchange or return, please contact us through our support channels and provide:<\/p><ul data-start=\"2474\" data-end=\"2609\"><li data-start=\"2474\" data-end=\"2495\"><p data-start=\"2476\" data-end=\"2495\">Order number.<\/p><\/li><li data-start=\"2496\" data-end=\"2522\"><p data-start=\"2498\" data-end=\"2522\">Buyer\u2019s CPF\/CNPJ (Brazilian tax ID), when applicable.<\/p><\/li><li data-start=\"2523\" data-end=\"2556\"><p data-start=\"2525\" data-end=\"2556\">Reason for the exchange or return.<\/p><\/li><li data-start=\"2557\" data-end=\"2609\"><p data-start=\"2559\" data-end=\"2609\">Photos of the product and packaging, when applicable.<\/p><\/li><\/ul><p data-start=\"2611\" data-end=\"2626\">After you contact us:<\/p><ol data-start=\"2628\" data-end=\"2810\"><li data-start=\"2628\" data-end=\"2666\"><p data-start=\"2631\" data-end=\"2666\">We will analyze your request.<\/p><\/li><li data-start=\"2667\" data-end=\"2810\"><p data-start=\"2670\" data-end=\"2810\">If approved, you will receive instructions and, when applicable, a <strong data-start=\"2745\" data-end=\"2775\">reverse shipping code<\/strong> or information on collection\/drop-off.<\/p><\/li><\/ol><ul data-start=\"2863\" data-end=\"3010\"><li data-start=\"2863\" data-end=\"2907\"><p data-start=\"2865\" data-end=\"2907\">Email: <strong data-start=\"2873\" data-end=\"2905\"><a rel=\"noopener\" data-start=\"2875\" data-end=\"2903\">rafaeljorgebotelho@hotmail.com<\/a><\/strong><\/p><\/li><li data-start=\"2908\" data-end=\"2941\"><p data-start=\"2910\" data-end=\"2941\">WhatsApp: <b>+55\u00a0<\/b><span style=\"background-color: transparent;\"><b>(62) 98211-0552<\/b><\/span><\/p><\/li><\/ul><hr data-start=\"3012\" data-end=\"3015\" \/><h3 data-start=\"3017\" data-end=\"3046\">5. Returns logistics<\/h3><p data-start=\"3048\" data-end=\"3092\"><strong data-start=\"3048\" data-end=\"3092\">Who is responsible for return shipping<\/strong><\/p><ul data-start=\"3094\" data-end=\"3398\"><li data-start=\"3094\" data-end=\"3170\"><p data-start=\"3096\" data-end=\"3170\"><strong data-start=\"3096\" data-end=\"3126\">Right of withdrawal:<\/strong> return shipping paid by the <strong data-start=\"3156\" data-end=\"3167\">customer<\/strong>.<\/p><\/li><li data-start=\"3171\" data-end=\"3238\"><p data-start=\"3173\" data-end=\"3238\"><strong data-start=\"3173\" data-end=\"3197\">Defective product:<\/strong> eturn shipping paid by the <strong data-start=\"3227\" data-end=\"3235\">store<\/strong>.<\/p><\/li><li data-start=\"3239\" data-end=\"3319\"><p data-start=\"3241\" data-end=\"3319\"><strong data-start=\"3241\" data-end=\"3278\">Wrong product \/ shipping error:<\/strong> eturn shipping paid by the <strong data-start=\"3308\" data-end=\"3316\">store<\/strong>.<\/p><\/li><li data-start=\"3320\" data-end=\"3398\"><p data-start=\"3322\" data-end=\"3398\"><strong data-start=\"3322\" data-end=\"3359\">Product damaged during transport:<\/strong> eturn shipping paid by the <strong data-start=\"3389\" data-end=\"3397\">store<\/strong>.<\/p><\/li><\/ul><p data-start=\"3400\" data-end=\"3420\"><strong data-start=\"3400\" data-end=\"3420\">Return methods<\/strong><\/p><ul data-start=\"3422\" data-end=\"3626\"><li data-start=\"3422\" data-end=\"3479\"><p data-start=\"3424\" data-end=\"3479\">Postal service (Correios), using a postage code provided by the store.<\/p><\/li><li data-start=\"3480\" data-end=\"3550\"><p data-start=\"3482\" data-end=\"3550\">Partner carrier, with prior scheduling when applicable.<\/p><\/li><li data-start=\"3551\" data-end=\"3626\"><p data-start=\"3553\" data-end=\"3626\">Drop-off at a physical store (if available), following specific instructions.<\/p><\/li><\/ul><hr data-start=\"3628\" data-end=\"3631\" \/><h3 data-start=\"3633\" data-end=\"3661\">6. Refunds<\/h3><p data-start=\"3663\" data-end=\"3745\"><strong data-start=\"3663\" data-end=\"3688\">Refund time frames<\/strong> (after the product is received and inspected):<\/p><ul data-start=\"3747\" data-end=\"3925\"><li data-start=\"3747\" data-end=\"3801\"><p data-start=\"3749\" data-end=\"3801\">Credit card: up to <strong data-start=\"3772\" data-end=\"3798\">two subsequent billing cycles<\/strong>.<\/p><\/li><li data-start=\"3802\" data-end=\"3846\"><p data-start=\"3804\" data-end=\"3846\">Debit card: up to <strong data-start=\"3826\" data-end=\"3843\">10 business days<\/strong>.<\/p><\/li><li data-start=\"3847\" data-end=\"3877\"><p data-start=\"3849\" data-end=\"3877\">PIX: up to <strong data-start=\"3858\" data-end=\"3874\">2 business days<\/strong>.<\/p><\/li><li data-start=\"3878\" data-end=\"3925\"><p data-start=\"3880\" data-end=\"3925\">Bank transfer: up to <strong data-start=\"3908\" data-end=\"3924\">5 business days<\/strong>.<\/p><\/li><\/ul><p data-start=\"3927\" data-end=\"3951\"><strong data-start=\"3927\" data-end=\"3951\">Refund amounts<\/strong><\/p><ul data-start=\"3953\" data-end=\"4197\"><li data-start=\"3953\" data-end=\"3993\"><p data-start=\"3955\" data-end=\"3993\">Full value of the returned product.<\/p><\/li><li data-start=\"3994\" data-end=\"4116\"><p data-start=\"3996\" data-end=\"4116\">Original shipping costs, when the error is exclusively ours (defective, wrong or damaged product).<\/p><\/li><li data-start=\"4117\" data-end=\"4197\"><p data-start=\"4119\" data-end=\"4197\">Any discounts applied to the original purchase will be maintained in the refund calculation.<\/p><\/li><\/ul><hr data-start=\"4199\" data-end=\"4202\" \/><h3 data-start=\"4204\" data-end=\"4229\">7. Exchange policy<\/h3><p data-start=\"4231\" data-end=\"4258\"><strong data-start=\"4231\" data-end=\"4258\">Exchange for the same product<\/strong><\/p><ul data-start=\"4260\" data-end=\"4450\"><li data-start=\"4260\" data-end=\"4332\"><p data-start=\"4262\" data-end=\"4332\">Applies when the product shows a defect within the legal period.<\/p><\/li><li data-start=\"4333\" data-end=\"4450\"><p data-start=\"4335\" data-end=\"4450\">The product will be replaced by the same model, at no extra cost to the customer, subject to stock availability.<\/p><\/li><\/ul><p data-start=\"4452\" data-end=\"4483\"><strong data-start=\"4452\" data-end=\"4483\">Exchange for a different product<\/strong><\/p><ul data-start=\"4485\" data-end=\"4712\"><li data-start=\"4485\" data-end=\"4563\"><p data-start=\"4487\" data-end=\"4563\">Available only for <strong data-start=\"4519\" data-end=\"4530\">unused products<\/strong> and within the allowed time frames.<\/p><\/li><li data-start=\"4564\" data-end=\"4672\"><p data-start=\"4566\" data-end=\"4672\">Any price difference must be paid by the customer or refunded by the store, as applicable.<\/p><\/li><li data-start=\"4673\" data-end=\"4712\"><p data-start=\"4675\" data-end=\"4712\">Subject to stock availability.<\/p><\/li><\/ul><hr data-start=\"4714\" data-end=\"4717\" \/><h3 data-start=\"4719\" data-end=\"4745\">8. Special conditions<\/h3><p data-start=\"4747\" data-end=\"4768\"><strong data-start=\"4747\" data-end=\"4768\">Seasonal products<\/strong><\/p><ul data-start=\"4770\" data-end=\"4972\"><li data-start=\"4770\" data-end=\"4883\"><p data-start=\"4772\" data-end=\"4883\">Heaters and winter equipment may be subject to specific conditions between <strong data-start=\"4860\" data-end=\"4880\">November and March<\/strong>.<\/p><\/li><li data-start=\"4884\" data-end=\"4972\"><p data-start=\"4886\" data-end=\"4972\">Inflatable toys and similar items undergo a strict integrity check.<\/p><\/li><\/ul><p data-start=\"4974\" data-end=\"5000\"><strong data-start=\"4974\" data-end=\"5000\">Electrical equipment<\/strong><\/p><ul data-start=\"5002\" data-end=\"5109\"><li data-start=\"5002\" data-end=\"5109\"><p data-start=\"5004\" data-end=\"5109\">A functional test and\/or technical report may be required before approving an exchange or return.<\/p><\/li><\/ul><p data-start=\"5111\" data-end=\"5132\"><strong data-start=\"5111\" data-end=\"5132\">Chemical products<\/strong><\/p><ul data-start=\"5134\" data-end=\"5250\"><li data-start=\"5134\" data-end=\"5198\"><p data-start=\"5136\" data-end=\"5198\">Exchanges or returns are only accepted in case of manufacturing defects.<\/p><\/li><li data-start=\"5199\" data-end=\"5250\"><p data-start=\"5201\" data-end=\"5250\">Technical analysis of the product may be required.<\/p><\/li><\/ul><hr data-start=\"5252\" data-end=\"5255\" \/><h3 data-start=\"5257\" data-end=\"5286\">9. Customer service<\/h3><p data-start=\"5288\" data-end=\"5309\"><strong data-start=\"5288\" data-end=\"5309\">Support channels<\/strong><\/p><ul data-start=\"5311\" data-end=\"5476\"><li data-start=\"5311\" data-end=\"5360\"><p data-start=\"5313\" data-end=\"5360\">Email: <strong data-start=\"5321\" data-end=\"5358\"><a rel=\"noopener\" data-start=\"5323\" data-end=\"5356\">rafaeljorgebotelho@hotmail.com<\/a><\/strong><\/p><\/li><li data-start=\"5361\" data-end=\"5393\"><p data-start=\"5363\" data-end=\"5393\">Phone: <b>+55\u00a0<\/b><span style=\"background-color: transparent;\"><b>(62) 98211-0552<\/b><\/span><\/p><\/li><li data-start=\"5394\" data-end=\"5427\"><p data-start=\"5396\" data-end=\"5427\">WhatsApp: <b>+55\u00a0<\/b><span style=\"background-color: transparent;\"><b>(62) 98211-0552<\/b><\/span><\/p><\/li><\/ul><p data-start=\"5478\" data-end=\"5504\"><strong data-start=\"5478\" data-end=\"5504\">Service hours<\/strong><\/p><ul data-start=\"5506\" data-end=\"5625\"><li data-start=\"5506\" data-end=\"5541\"><p data-start=\"5508\" data-end=\"5541\">Monday to Friday: 8 a.m. to 6 p.m.<\/p><\/li><li data-start=\"5542\" data-end=\"5568\"><p data-start=\"5544\" data-end=\"5568\">Saturday: 8 a.m. to 2 p.m.<\/p><\/li><li data-start=\"5569\" data-end=\"5625\"><p data-start=\"5571\" data-end=\"5625\">Sundays and holidays: support via WhatsApp and email only.<\/p><\/li><\/ul><hr data-start=\"5700\" data-end=\"5703\" \/><h3 data-start=\"5705\" data-end=\"5731\">10. Legal provisions<\/h3><p data-start=\"5733\" data-end=\"5809\">This policy complies with Brazilian law, in particular:<\/p><ul data-start=\"5811\" data-end=\"5931\"><li data-start=\"5811\" data-end=\"5860\"><p data-start=\"5813\" data-end=\"5860\">Consumer Defense Code (Law 8.078\/90)<\/p><\/li><li data-start=\"5861\" data-end=\"5904\"><p data-start=\"5863\" data-end=\"5904\">Brazilian Civil Rights Framework for the Internet \u2013 \u201cMarco Civil da Internet\u201d (Law 12.965\/14)<\/p><\/li><li data-start=\"5905\" data-end=\"5931\"><p data-start=\"5907\" data-end=\"5931\">Federal Decree 7.962\/13<\/p><\/li><\/ul><p data-start=\"5933\" data-end=\"6108\">Any disputes arising from this policy shall be resolved in the courts of the district of <b>Goi\u00e2nia<\/b>Brazil.<\/p><hr data-start=\"6110\" data-end=\"6113\" \/><h3 data-start=\"6115\" data-end=\"6150\">11. Updates to this policy<\/h3><p data-start=\"6152\" data-end=\"6317\">This Returns and Exchange Policy may be updated from time to time to reflect improvements to our processes, legal changes or adjustments to our services.<\/p><p data-start=\"6319\" data-end=\"6435\">The current version will always be available on our website. We recommend checking it regularly.<\/p><ul data-start=\"6437\" data-end=\"6491\"><li data-start=\"6437\" data-end=\"6471\"><p data-start=\"6439\" data-end=\"6471\"><strong data-start=\"6439\" data-end=\"6462\">Last updated:<\/strong>\u00a026\/11\/2025<\/p><\/li><li data-start=\"6472\" data-end=\"6491\"><p data-start=\"6474\" data-end=\"6491\"><strong data-start=\"6474\" data-end=\"6485\">Version:<\/strong> 1.0<\/p><\/li><\/ul><p data-start=\"6493\" data-end=\"6726\"><strong data-start=\"6493\" data-end=\"6502\">Tip:<\/strong> Para agilizar qualquer processo de troca ou devolu\u00e7\u00e3o, mantenha a embalagem original e a nota fiscal em local seguro. Nossa equipe est\u00e1 \u00e0 disposi\u00e7\u00e3o para ajud\u00e1-lo a ter a melhor experi\u00eancia com nossos produtos para piscina<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es \u2013 AquaShop AquaShop \u00e9 uma loja virtual especializada em equipamentos, produtos qu\u00edmicos e acess\u00f3rios para piscinas.Esta Pol\u00edtica de Trocas e Devolu\u00e7\u00f5es estabelece os direitos e deveres relacionados \u00e0s trocas e devolu\u00e7\u00f5es de produtos adquiridos em nosso site. Ao realizar uma compra em nossa loja virtual, voc\u00ea concorda com os termos [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-544","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/pages\/544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/comments?post=544"}],"version-history":[{"count":16,"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/pages\/544\/revisions"}],"predecessor-version":[{"id":571,"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/pages\/544\/revisions\/571"}],"wp:attachment":[{"href":"https:\/\/aquashop.net.br\/en\/wp-json\/wp\/v2\/media?parent=544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}