Privacy Policy – AquaShop

AquaShop respects your privacy and is committed to protecting the personal data of its customers, visitors and users. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and our services.

By accessing the AquaShop website and/or placing an order, you agree to the terms described below.

1. Information we collect

We may collect the following information:

  • Registration data: name, email address, phone/WhatsApp number, CPF/CNPJ (Brazilian tax ID), billing and shipping address.

  • Payment data: information required to process your order (full card details are processed by our payment provider and are not stored by AquaShop).

  • Browsing data: IP address, device type, browser, pages visited, time spent on the site and traffic source.

  • Data provided in forms: messages sent via “Contact/Quote”, reviews or comments.

2. How we use your data

The data we collect may be used to:

  • Process and deliver your product orders.

  • Contact you about orders, questions, support, or product usage guidance.

  • Send communications related to purchases, order status and other important information.

  • Improve your browsing experience on the website and the quality of our service.

  • Comply with legal, tax and regulatory obligations.

We do not use your data for purposes that are incompatible with those described here without your consent.

3. Sharing your information

We may share your data only with:

  • Payment partners and banks, to process your payments.

  • Carriers and delivery services, to ship your products.

  • Technology providers, such as website hosting, email marketing platforms or data analytics tools.

In all cases, data is shared only to the extent necessary for the provision of the service, and we maintain our commitment to confidentiality and security.

We do not sell, rent or trade your personal data.

4. Cookies and browsing technologies

We use cookies and similar technologies to:

  • Improve the performance and overall functioning of the website.

  • Understand how the website is used (most visited pages, browsing time, etc.).

  • Remember certain user preferences.

You can manage cookies directly in your browser settings. However, disabling some cookies may affect how the website functions.

5. Information security

We adopt technical and organizational security measures to protect your data against unauthorized access, loss, misuse or improper alteration.

However, no system is 100% secure. For this reason, we also recommend that you keep your devices protected and do not share your access details with third parties.

6. Your rights regarding your data

You may, at any time:

  • Request confirmation that we are processing your personal data.

  • Request access to, correction or updating of your data.

  • Request the deletion of data that is no longer necessary, subject to legal and tax obligations.

  • Request to stop receiving marketing communications.

To exercise your rights, please contact us using the channels below.

7. Contact

If you have any questions about this Privacy Policy or about how we use your personal data, please contact AquaShop:

8. Changes to this policy

This Privacy Policy may be updated from time to time to reflect improvements to the website, legal changes or adjustments to our internal processes.

The date of the most recent update will always be shown at the end of this document.

Last updated: 24/11/2025